Creative operations FAQ

A creative operations consultant designs how creative and marketing work moves through a team, from request to delivery. At Otium Operations, that means intake systems, trackers and SOPs, built in the tools you already use, so your team spends less time chasing status and more time on the work.

A creative intake process is the single way requests come into your team: one form, a clear brief, and rules for what gets prioritized. It replaces requests that arrive by email, chat and hallway asks. We build intake systems as part of the Systems Build.

A tool gives you somewhere to put work. We design the process around it: who requests work, how it's briefed and approved, how capacity is planned. Then we set up the tool to match. Most teams already have the software. The system is what's missing.

It's 30 minutes, free, and not a sales pitch. We talk through how work moves through your team today and where it's getting stuck. You leave with a clear next step, whether or not we work together.

Two to three weeks, for a fixed fee. We interview your team lead and 3–5 team members, then walk you through a workflow map, your estimated hours lost per week, and a roadmap of quick wins, 30-day and 90-day fixes.

Usually not. We build in the tools your team already uses, most often Notion, Smartsheet and Google Sheets.

Yes. A Project Launch Kit sets one campaign up with a real plan in 1–2 weeks, and a Fractional Delivery Lead can run it from there. It's always scoped to the project.

We're the best fit for creative, marketing and in-house teams of roughly 5 to 50 people.

Yes. Otium Operations is based in Ontario, Canada and works remotely with creative and marketing teams worldwide.

That's up to you. Some teams run the roadmap themselves, some bring us in for a Systems Build, and some keep us on as a Fractional Delivery Lead.